# 塵風AI / Chenfeng AI

> 为中国大陆及香港外贸、跨境电商企业定制 AI 智能体、业务工作流、Skill、插件与 MCP 集成。

## 我们是谁

塵風AI（简体：尘风AI，英文：Chenfeng AI）的运营主体为 马鞍山市尘风信息科技有限公司。
Chenfeng AI (塵風AI; simplified Chinese: 尘风AI) is operated by 马鞍山市尘风信息科技有限公司.
官方网站 / Official website: https://chenfengai.cn/

塵風AI按企业实际流程定制开发，不销售标准化 SaaS。服务范围包括询盘与客服、报价与单证、售后知识库、商品资料、多语言内容、Skill、插件和 MCP 集成。

## 服务对象

中国大陆及香港的外贸与跨境电商企业团队。

## 合作方式

需求沟通 → 方案与报价 → 开发联调 → 上线维护。每个阶段都有可见结果和验收点。

## 重要边界

价格、交期、索赔等敏感动作默认保留人工确认。价格、周期、数据存放、维护和模型费用按项目评估与合同约定，不在官网写死。未经授权的客户案例和结果数字不公开。

## 页面

- 首页：https://chenfengai.cn/
- 服务：https://chenfengai.cn/services/
- 案例：https://chenfengai.cn/cases/
- FAQ：https://chenfengai.cn/faq/
- 资源：https://chenfengai.cn/resources/
- 外贸企业 AI 落地前检查：https://chenfengai.cn/resources/ai-readiness/
- 智能体、Skill、插件与 MCP 选型说明：https://chenfengai.cn/resources/ai-tools-guide/
- 一页业务流程简报模板：https://chenfengai.cn/resources/workflow-brief/
- Agents, Skills, plugins and MCP guide：https://chenfengai.cn/en/resources/ai-tools-guide/
- Workflow brief template：https://chenfengai.cn/en/resources/workflow-brief/
- 关于：https://chenfengai.cn/about/
- English：https://chenfengai.cn/en/

- 询盘与客服：https://chenfengai.cn/services/inquiry-support/
- Inquiries & customer service：https://chenfengai.cn/en/services/inquiry-support/
- 知识库与资料：https://chenfengai.cn/services/knowledge-base/
- Knowledge & product data：https://chenfengai.cn/en/services/knowledge-base/
- MCP 与系统集成：https://chenfengai.cn/services/mcp-integration/
- MCP & system integrations：https://chenfengai.cn/en/services/mcp-integration/

## 公开服务数据 / Public service data

- 中英服务、案例阶段与来源 / Bilingual services, case stages and sources：https://chenfengai.cn/service-catalog.json

这是公开事实的只读服务目录，仅提供资料与来源页面，不接受需求提交或执行调用；完整说明以来源页面为准。
This read-only service catalog contains public facts and source pages. It does not accept requests or execute calls.

## 联系

- 微信：h335327552（备注 AI 智能体咨询）
- WhatsApp：+86 18395556720

## 说明

该文件帮助需要纯文本入口的系统理解公开信息，不是搜索或 AI 平台收录保证。内容以官网可读正文与经核对版本为准。

## 匿名项目方案与演示 / Anonymous proposals and demos

- 外贸工作台 / Trade workspace — interaction demo：https://chenfengai.cn/cases/trade-workspace/
- 外贸工作台 / Trade workspace — interaction demo：https://chenfengai.cn/en/cases/trade-workspace/
- 亚马逊运营 / Amazon operations — proposal：https://chenfengai.cn/cases/amazon-operations/
- 亚马逊运营 / Amazon operations — proposal：https://chenfengai.cn/en/cases/amazon-operations/
- 心理健康支持 / Wellbeing support — proposal and local demo：https://chenfengai.cn/cases/wellbeing-support/
- 心理健康支持 / Wellbeing support — proposal and local demo：https://chenfengai.cn/en/cases/wellbeing-support/

## Services / 服务

- 询盘与客服：为外贸与跨境电商团队定制询盘整理、意向分类、回复草稿和跟进提醒。先确定资料和确认规则，再评估适合自动化的步骤。｜https://chenfengai.cn/services/inquiry-support/
- Inquiries & customer service: Custom inquiry sorting, intent classification, reply drafts and follow-up reminders for foreign trade and cross-border e-commerce teams. We assess automation after defining the source material and approval rules. | https://chenfengai.cn/en/services/inquiry-support/
- 知识库与资料：把产品手册、售后政策与历史问答整理成有范围、有版本的业务知识库。回答根据审核过的资料生成，无法确认的内容转人工。｜https://chenfengai.cn/services/knowledge-base/
- Knowledge & product data: Organize product manuals, after-sales policies and past answers into a business knowledge base with a defined scope and versions. Answers use reviewed material; uncertain questions go to a person. | https://chenfengai.cn/en/services/knowledge-base/
- MCP 与系统集成：在授权范围内，让 Agent 查询、整理系统中的数据，或触发明确的业务动作。先核实接口和权限，再决定使用 MCP、插件还是其他集成方式。｜https://chenfengai.cn/services/mcp-integration/
- MCP & system integrations: Let an agent query and organize system data or trigger specific business actions within approved access. We check interfaces and permissions before choosing MCP, a plugin or another integration method. | https://chenfengai.cn/en/services/mcp-integration/

## Cases / 案例

- 外贸业务工作台（交互演示）：把消息、商机、客户资料与报价放在同一条业务流程中，先验证信息如何衔接。 证据范围：现有录屏展示了商机查看、客户筛选、报价界面和消息回复交互，可用于讨论界面与流程组织。 边界：当前展示为交互演示。演示中的客户、金额和统计不作为真实经营结果；真实邮箱、模型及系统接入需另行授权、联调和验收。｜https://chenfengai.cn/cases/trade-workspace/
- Trade workspace (Interaction demo): Connect messages, opportunities, customer records and quotations in one flow, starting with how information moves. Evidence: Recorded screens show opportunity views, customer filters, quotation screens and reply interactions. They support discussion of interface and workflow organization. Boundary: This is an interaction demo. Customer names, amounts and figures in the demo are not verified business outcomes. Live integrations require separate authorization, testing and acceptance. | https://chenfengai.cn/en/cases/trade-workspace/
- 亚马逊运营智能体（项目方案）：围绕订单、库存、退款、广告与客服，拆解系统接口、异常提示和人工审批。 证据范围：现有材料为项目需求拆分与报价方案，覆盖模块、接口条件和审批思路。 边界：当前展示为项目方案，尚不代表平台授权、开发交付或上线完成。价格与工期按具体项目评估。｜https://chenfengai.cn/cases/amazon-operations/
- Amazon operations agent (Project proposal): Define integrations, exception alerts and human approvals across orders, inventory, refunds, advertising and support. Evidence: The available material is a documented project scope and quotation proposal covering modules, integration requirements and approvals. Boundary: This is a proposal. It does not establish approved platform access, completed delivery or a live deployment. Pricing and timing depend on the project. | https://chenfengai.cn/en/cases/amazon-operations/
- 心理健康支持平台（方案与本地演示）：探索支持性对话、自我了解、放松练习与运营工作台如何形成连贯的服务入口。 证据范围：现有材料包括产品方案与本地演示源文件；本地说明明确采用预置问答、演示问卷，以及模拟预约和会员流程。 边界：当前为方案与本地交互演示，未据此宣称真实模型、预约、支付或生产系统接通。演示不提供临床诊断，也不代表机构合作或医疗效果。｜https://chenfengai.cn/cases/wellbeing-support/
- Wellbeing support platform (Proposal & local demo): Explore how supportive conversations, self-reflection, relaxation exercises and an operations workspace fit together. Evidence: The materials include product proposals and local demo source files. The demo documentation identifies preset responses, demonstration questionnaires and simulated booking and membership flows. Boundary: This is a proposal and local interaction demo. It does not establish live model, booking, payment or production connections, institutional partnerships, clinical diagnosis or medical outcomes. | https://chenfengai.cn/en/cases/wellbeing-support/

## Resources / 资源

- 外贸询盘需求整理包：中英简报、交接表与流程示例：免费下载外贸询盘需求整理包：中英12项简报、空白交接CSV和虚构流程示例。先确定输入输出、人工审核与验收，再沟通AI方案。 更新：2026-10-20｜https://chenfengai.cn/resources/inquiry-workflow-kit/
- Inquiry workflow kit: bilingual briefs, handoff tables and examples: Download a free inquiry workflow kit with bilingual 12-point briefs, a blank handoff CSV and fictional examples. Define inputs, approvals and acceptance before discussing AI. Reviewed: 2026-10-20 | https://chenfengai.cn/en/resources/inquiry-workflow-kit/
- 外贸询盘流程自检：六步生成沟通简报：免费梳理外贸询盘的渠道、语言、数量、现用工具、耗时环节与人工审核要求，在浏览器内生成可复制、可下载的流程沟通简报。 更新：2026-10-20｜https://chenfengai.cn/resources/inquiry-workflow-check/
- Inquiry workflow check: a discussion brief in six steps: A free check of inquiry channels, languages, volume, tools, bottlenecks and human approval. Generate a copyable, downloadable workflow brief in your browser. Reviewed: 2026-10-20 | https://chenfengai.cn/en/resources/inquiry-workflow-check/
- 智能体、Skill、插件与 MCP，业务团队怎么选？：从任务、输入、输出和系统权限出发，区分 AI 智能体、Skill、插件、MCP 与工作流，帮助外贸和跨境电商团队确定首期范围。 更新：2026-10-17｜https://chenfengai.cn/resources/ai-tools-guide/
- Agents, Skills, plugins and MCP: where should a business start?: A practical guide to AI agents, Skills, plugins, MCP and workflows, based on business tasks, inputs, outputs and system permissions. Reviewed: 2026-10-17 | https://chenfengai.cn/en/resources/ai-tools-guide/
- 把一个重复动作，写成一页业务流程简报：可直接复制的业务流程简报模板：整理触发条件、输入输出、人工确认、接口权限、异常处理和验收标准，用于 AI 定制开发的首次沟通。 更新：2026-10-17｜https://chenfengai.cn/resources/workflow-brief/
- Describe one repeated action in a one-page workflow brief: A copyable workflow brief covering triggers, inputs, outputs, human approval, system access, exceptions and acceptance criteria for a custom AI discussion. Reviewed: 2026-10-17 | https://chenfengai.cn/en/resources/workflow-brief/

## FAQ / 常见问题

- 中文 FAQ：https://chenfengai.cn/faq/
- English FAQ: https://chenfengai.cn/en/faq/

- 问：塵風AI 是做什么的？ 答：塵風AI（简体：尘风AI，英文：Chenfeng AI）由马鞍山市尘风信息科技有限公司运营，官方网站为 chenfengai.cn。我们为企业做 AI 定制开发，专注外贸与跨境电商场景：AI 智能客服、询盘自动跟进、报价单/单证自动生成、售后知识库、商品资料整理、多语言内容批量产出等。按企业实际流程定制开发，具体范围经评估确认。
- Q: What does Chenfeng AI do? A: Chenfeng AI (塵風AI; simplified Chinese: 尘风AI) is operated by 马鞍山市尘风信息科技有限公司. Our official website is chenfengai.cn. We build custom AI solutions for foreign trade and cross-border e-commerce teams: customer service, inquiry follow-up, quotation and document generation, after-sales knowledge bases, product data and multilingual content. Scope is confirmed after evaluation.
- 问：定制开发和买 SaaS 工具有区别吗？ 答：SaaS 是通用工具，你去适应它；定制开发是按你的流程来，AI 去适应你。如果询盘格式、报价规则、售后话术有特殊性，定制开发解决的是最后一公里。
- Q: How is custom development different from SaaS? A: SaaS is a general tool that you adapt to. Custom development starts from your process, which matters when inquiry formats, pricing rules or after-sales language are specific.
- 问：做一套 AI 智能体大概多少钱？ 答：按项目评估报价，没有统一价目表。影响价格的是要解决几个环节、是否对接现有系统、数据量和并发量。可以先加微信 h335327552 沟通需求。
- Q: How much does an AI agent cost? A: Pricing is scoped per project. There is no fixed price list; the number of process steps, integrations, data volume and concurrency all matter.
- 问：开发周期一般多久？ 答：看复杂度，具体周期按项目评估后确认。一般分阶段交付，每完成一个阶段即可先用起来。
- Q: How long does development take? A: It depends on complexity and is confirmed after evaluation. Work is usually delivered in stages so each stage can be reviewed.
- 问：合作流程是怎样的？ 答：需求沟通、方案与报价、开发与联调、上线与维护。每个阶段都能看到东西、进行验收或叫停。
- Q: What is the collaboration process? A: Discuss the need, scope and quote the work, build and test in stages, then launch and maintain it. Each stage has a visible checkpoint.
- 问：我们的数据安全吗？会不会被拿去训练模型？ 答：数据存放位置、是否出内网、是否用于模型训练，以及第三方服务的留存政策，均在项目评估后于合同中约定；可签保密条款。
- Q: Is our data safe? Will it train a model? A: Data location, network boundaries, model training use and third-party retention are agreed during evaluation and contracting. Confidentiality terms can be included.
- 问：AI 回复错了怎么办？ 答：知识库只使用审核过的资料；涉及价格、交期、索赔承诺等敏感动作设置人工确认；对话和动作留日志、可追溯。
- Q: What if the AI gives a wrong answer? A: Use reviewed knowledge sources, keep pricing, delivery and claims behind human approval, and retain logs so actions can be traced.
- 问：需要我们自己有技术人员吗？ 答：不需要专门技术人员。你这边有一个了解业务流程的人配合需求确认即可，技术部分按项目范围负责。
- Q: Do we need our own technical staff? A: No dedicated engineer is required. Someone who understands the business process should join requirements review; technical work is scoped into the project.
- 问：能对接现有的 ERP、CRM、邮箱或电商系统吗？ 答：取决于系统及接口与权限情况，项目评估后确认。没有接口的老系统，可探讨文件、邮件或 RPA 等替代方案。
- Q: Can you integrate our ERP, CRM, email or commerce tools? A: It depends on the system, available APIs and permissions. For older systems without an API, file, email or RPA alternatives can be evaluated.
- 问：支持多语言吗？ 答：支持。外贸场景默认中英双语，开发信、询盘回复和商品资料可扩展到其他语种，关键话术建议保留人工终审。
- Q: Do you support multiple languages? A: Yes. Chinese and English are the default for trade scenarios; other languages can be scoped. Critical customer-facing language should keep human review.
- 问：做完之后的效果能量化吗？ 答：可量化上线前后的人工处理时间、首次响应时长、错误率等实测指标，具体指标在项目评估时一起定。不承诺固定的销售转化提升。
- Q: Can results be measured? A: We can define before-and-after measures such as handling time, first-response time and error rate. We do not promise a fixed conversion lift.
- 问：上线后谁维护？ 答：维护期时长、响应方式、维保期后安排，以及模型 API 调用费的结算方式，均在合同中约定。
- Q: Who maintains the system after launch? A: Maintenance period, response method, post-maintenance arrangements and model API billing are agreed in the contract.
- 问：能不能先看演示再决定？ 答：可以。加微信 h335327552，备注“AI 智能体咨询”，沟通你的需求和可行范围。
- Q: Can we see a demonstration first? A: Yes. Contact WeChat h335327552 with “AI agent consultation” and describe the workflow you want to discuss.
- 问：怎么联系你们？ 答：微信：h335327552（备注 AI 智能体咨询）；WhatsApp：+86 18395556720。
- Q: How can I contact you? A: WeChat: h335327552. WhatsApp: +86 18395556720.

## Contact / 联系

- 微信 WeChat：h335327552
- WhatsApp：+86 18395556720｜https://wa.me/8618395556720

## Reading boundary / 读取边界

- This is a read-only public information directory. It does not accept requests, execute actions, or establish a production integration.
- 价格、交期、数据权限、模型费用和维护范围按项目评估与合同约定；敏感业务动作保留人工确认。
- 案例中的方案、交互演示和匿名事实不等于上线交付、客户背书或经营结果。

## Insights / 洞察

- Trade Quote Automation: Can It Send Quotes by Itself? Three Checks a Human Must Keep: Quote automation software is solid for drafting quotes, but not for sending them on its own. This article covers what automation can take over, the three checks a human must keep, and a safe rollout order. (2026-10-23)｜https://chenfengai.cn/en/insights/quotation-draft-automation-human-checks/
- 外贸报价自动化软件，可以直接发报价吗？三个必须留给人的地方：外贸报价自动化软件拿来写报价草稿是靠谱的，但直接发报价不行。本文说明自动化能接的三件事、三个必须留给人的地方，以及稳妥的落地顺序。 (2026-10-23)｜https://chenfengai.cn/insights/quotation-draft-automation-human-checks/
- The one-page brief to write before automating a trade workflow: A practical AI workflow brief for foreign trade and cross-border e-commerce teams, covering the process, materials, permissions and human approval points to confirm before choosing tools. (2026-10-22)｜https://chenfengai.cn/en/insights/ai-workflow-brief/
- What is Chenfeng AI? Brand, operating entity and services: A factual overview of the Chenfeng AI brand, its current operating entity, the teams it serves and the contact paths for discussing custom AI work. (2026-10-22)｜https://chenfengai.cn/en/insights/chenfeng-ai-brand-identity/
- Can a Generic AI Chatbot Handle B2B Inquiries on WhatsApp Out of the Box?: It can reply, but using one directly is risky: a generic chatbot has no inquiry triage, no knowledge guardrails and no human-approval step. This guide covers when it is enough, and the four upgrades needed before it touches real inquiries. (2026-10-22)｜https://chenfengai.cn/en/insights/generic-chatbot-vs-custom-b2b-inquiries/
- 外贸团队开始做 AI 自动化前，先写清这一页：一份面向外贸与跨境电商团队的 AI 工作流简报方法，帮助在选模型和工具前确认流程、资料、权限与人工确认点。 (2026-10-22)｜https://chenfengai.cn/insights/ai-workflow-brief/
- 塵風AI是谁？品牌、运营主体与服务范围说明：说明塵風AI、尘风AI与 Chenfeng AI 的品牌关系、当前运营主体、服务对象和联系入口，便于企业在了解定制AI服务前核对基本信息。 (2026-10-22)｜https://chenfengai.cn/insights/chenfeng-ai-brand-identity/
- 通用 AI 聊天机器人，能不能直接拿来接 WhatsApp 上的 B2B 询盘？：能接，但直接拿来用是坑：通用聊天机器人缺询盘判别、资料围栏和人工确认三样东西。本文给出补齐条件和适用场景，以及外贸团队的稳妥改造路径。 (2026-10-22)｜https://chenfengai.cn/insights/generic-chatbot-vs-custom-b2b-inquiries/
- Case: A New-Energy Panels Business with 24/7 AI Replies, Data Reviews and Ongoing Workbench Updates: A new-energy panels seller uses a custom foreign-trade AI workbench for round-the-clock inquiry replies, regular data reviews and continuous updates. An anonymized case based only on confirmed facts. (2026-10-21)｜https://chenfengai.cn/en/insights/new-energy-panels-ai-workbench-case/
- 新能源板材企业案例：7×24 AI 回复、数据复盘与持续更新的外贸工作台：一家新能源板材销售企业使用定制外贸 AI 工作台处理多时区咨询：AI 7×24 先行回复、人工确认关键环节、定期数据复盘与功能更新。匿名案例，只讲已确认事实。 (2026-10-21)｜https://chenfengai.cn/insights/new-energy-panels-ai-workbench-case/
- A Small Inquiry Pilot: Start AI with Three Jobs Only: A practical starting point for foreign trade and cross-border teams: narrow the AI pilot to inquiry triage, key-field extraction, and drafting from approved materials, each with a human confirmation step. (2026-10-20)｜https://chenfengai.cn/en/insights/inquiry-pilot-three-jobs/
- 外贸询盘小范围试点：先让 AI 只做三件事：给外贸与跨境电商团队的一份实用起点：把 AI 试点收敛到询盘分流、关键字段提取、基于审核资料起草回复三件事，配人工确认节点，范围小、可复核。 (2026-10-20)｜https://chenfengai.cn/insights/inquiry-pilot-three-jobs/