Inquiries & customer service
Sort inquiries and draft multilingual replies, with human approval for sensitive terms.
Put AI inside
the real workflow
Chenfeng AI builds custom agents, workflows and integrations for foreign trade and cross-border e-commerce teams. Inquiry handling, quotations, after-sales and product data, shaped around your rules.
Custom-builtaround your process
Delivered in stageswith visible checkpoints
Where it helps
Turn repetitive work into
a reviewable process
Generic tools ask you to adapt. We start with the work that slows your team down, then define where AI can safely take over.
Quotations & documents
Generate materials from your pricing logic and reduce repeated entry and avoidable errors.
Knowledge & product data
Turn manuals, policies and past answers into a bounded business knowledge base.
Skills, plugins & MCP
Connect the tools you already use and turn recurring actions into an executable workflow.
Designed around your rules
AI should execute
the rules you approve.
Pricing, delivery promises and claims stay behind a human review step by default. We define the data, permissions and boundaries before deciding what to automate.
- Map the workflow before selecting tools
- Use reviewed materials to define the knowledge boundary
- Keep approval points, logs and traceable actions
WORKFLOW EXAMPLE
A reply workflow
EXAMPLEA reply workflow
- 01Classify the inquiryAgreed fields
- 02Draft a replyReviewed material
- 03Approve sensitive termsHuman review
- 04Record the next actionAgreed handoff
Illustration only. This is not live operational data.
Selected projects
See how a project takes shape.
Explore a trade workspace, an Amazon operations proposal and a wellbeing support demo. Each overview makes its stage and scope clear.
Interaction demo
TRADE WORKSPACE
Trade workspace
Connect messages, opportunities, customer records and quotations in one flow, starting with how information moves.
Explore the projectProject proposal
AMAZON OPERATIONS
Amazon operations agent
Define integrations, exception alerts and human approvals across orders, inventory, refunds, advertising and support.
Explore the projectProposal & local demo
WELLBEING SUPPORT
Wellbeing support platform
Explore how supportive conversations, self-reflection, relaxation exercises and an operations workspace fit together.
Explore the projectInsights
Practical notes for teams putting AI to work.
Short, reviewable notes from the work behind a useful automation.
Workflow methods
Trade Quote Automation: Can It Send Quotes by Itself? Three Checks a Human Must Keep
Quote automation software is solid for drafting quotes, but not for sending them on its own. This article covers what automation can take over, the three checks a human must keep, and a safe rollout order.
trade AI · quote managementRead insight
Workflow method
The one-page brief to write before automating a trade workflow
A practical AI workflow brief for foreign trade and cross-border e-commerce teams, covering the process, materials, permissions and human approval points to confirm before choosing tools.
trade AI · workflowRead insight
Brand and services
What is Chenfeng AI? Brand, operating entity and services
A factual overview of the Chenfeng AI brand, its current operating entity, the teams it serves and the contact paths for discussing custom AI work.
Chenfeng AI · brand informationRead insight
A clear way to start
Start with one workflow.
You do not need to change everything.
Find the step that costs the most time or creates the most avoidable errors, then decide whether to expand.
Talk through the need
Identify the stuck step, existing tools and available materials.
Scope and quote
Set a staged plan around scope, integrations, data and permissions.
Build and test
Every stage has a visible result and a checkpoint for adjustment.
Launch and maintain
Receive operating notes and agree on support and future iterations.